Phagwara News (Pawan Dhupar): In a landmark move towards citizen-centric governance, the Municipal Corporation, Phagwara has become the first civic body in Punjab to introduce a WhatsApp QR Code system for public grievance redressal.
Developed in collaboration with Softel Solutions, led by Kunal Sharma, the initiative enables residents to register complaints with unprecedented ease and speed.
With this system, citizens of Phagwara can now simply scan a QR code to directly log their grievances through WhatsApp. The process eliminates paperwork and delays, ensuring a quick, transparent, and accessible mechanism for every household.
Municipal Commissioner Dr. Akshita Gupta (IAS) described the initiative as a transformative step in bridging the gap between citizens and governance.
“For the first time in Punjab, residents can now scan a QR code and register their complaints instantly. This reflects our commitment to efficiency, accountability towards citizens .
Mayor Rampal Uppal termed the launch a milestone in the city’s governance journey. He says that “This initiative empowers citizens to voice their concerns directly and ensures that every grievance is addressed swiftly. It brings municipal services closer to the people and sets a benchmark for transparent and responsive governance,” he noted.
The Municipal Corporation has urged residents to actively utilize the facility, underscoring its potential to improve complaint redressal timelines and strengthen citizen-government engagement.
